Tuesday, October 17, 2006

Samsung ML-1430 Won't Feed Paper

My printer had stopped feeding paper reliably a while ago. This had reduced me to manually pushing each sheet of paper into the machine until the roller caught it. Which, in turn, often resulted in many expletives directed towards said printer.

All in all I like the Samsung ML-1430, which has been discontinued. It was pretty inexpensive, the toner cartridges aren't too bad considering I really have gotten thousands of pages (at Staples, which has a wicked good customer loyalty program, IMHO).

However, after only two years, there is this feed problem. I found the answer in an Amazon posting (thank you brs for posting this). Here is the solution from there:

  1. You need to rotate the rubber band on the feeder roll to a fresh surface. Start by turning off the printer, disconnecting it from power & data feed.
  2. Remove the two screws from the back panel and press the small tabs to pull the back panel off.
  3. Open the front of the machine and remove the two screws that hold the top panel in place. Take note of how the sheet feeder sits in this assembly. The sheet feeder is not screwed in, but rather held in by the other pieces.
  4. Remove the toner cartridge and set aside.
  5. There are four screws that go through the metal plate now visible at the top. Leave the wires connected and remove these screws. Take note that there is a grounding cable that needs to be reconnected.
  6. You need to remove that top assembly, so take note of how the roller fits into the black tie rod that actually turns the roller. I found that lifting the unit up and sliding it to the right (as viewed from the back) disconnected the roller from the tie rod.
  7. Remove one screw from the roller pickup assembly and disassemble the roller.
  8. Note that one side of the rubber band is shinier than the other. This is the problem. Carefully work the rubber band off, rotate it 180 degrees and slide it back on to the roller.
  9. Reassemble and test
This repair took less than 20 minutes and I expect that it will last another two years of rather heavy usage.

BTW, brs on Amazon also provided a repair part number: JC72-00109A. However, searching on Samsung for this part yielded nothing. I suspect this is due to the machine being discontinued.

Have fun!

106 comments:

  1. I just fixed the feeding problem with my samsung ML-4500 printer following your instructions. Now it works like a charm! Thanks!

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  2. Just fixed my Samsung using your method in 20 minutes, and wanted to say THANK YOU. I was just about to start looking for another printer, but now it works like new! Thank you, sir!!

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  3. I just fixed my Samsung in about 20 minutes using this method and wanted to say THANK YOU. I was about to start looking for another printer, and thought I'd give this a shot. It works like new! THANKS!

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  4. I was literally going to buy a new laser printer tomorrow, but I was able to fix this one. Thank you so much for your assistance!

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  5. Thanks for information. Did everything as told. Now it works again !!!
    Boss is happy and me too.

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  6. This comment has been removed by a blog administrator.

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  7. Apparently this works.

    Now I need to know why a toner cartridge leaves a faint line every 10 lines or so (several per page).

    My usual toner cart. is uniformly faint.

    :)

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  8. Thanks for posting this. Great info.

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  9. This is great. I was also planing to buy a new laser. The fix works perfectly. The roller assembly part number JC72-00109A is available from Samsung. Type "Samsung JC72-00109A" into google and the first link will take you to the parts page where you can order it. I just ordered one for future fixes.
    Thanks.

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  10. Thanks, Dwayne for your pointers in getting the replacement part.

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  11. Same problem with the ML-2510 model (which was also notorious for the same paper feed slippage problem) and now it works like new again. The basic directions were perfect (although the screw arrangement is slightly different). Thanks!

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  12. I left an earlier comment which was partially correct. I received my new pickup assembly today and it doesn't come with the rubber pickup roller (the rubber band)! This is the correct part# JC73-00018A you can find it at www.samsungparts.com.

    Here is the link:

    http://www.samsungparts.com/part_detail.asp?catalog%5Fname=Parts+and+Accessories&product%5Fid=JC73-00018A&search%5Fmodel=ML1430

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  13. I followed your instructions and was able to change the rubber band. My problem now is that I can't get the metal assemblage back on. I can't get the white piece to align with the black piece inside; it just doesn't seem to fit. Can you give me more instructions on getting the thing together again? I loved this printer and at least I could get it to print with a lot of frustration. Now it's useless. Help please!

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  14. I also had the same problem. I work for a school district in the Tech. Dept. We have 13 of these printers. All will have this issue soon I'm sure.

    Thank you for hosting this fix!!!

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  15. Works well. I had to take it apart twice... Beware that when you put the metal plate assembly back on, you have to make sure the black plastic paper pusher at the back is depressed behind the rollers. It is possible to fit it on the wrong way (trust me, I know).

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  16. Thanks for the post! I just did the belt rotation and, as you said, it prints like new!

    Also, thanks for the follow-up with the belt part number.

    Cheers!

    -Paul

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  17. You just saved me $200. I had almost given up on my Samsung ML-1430. Thank YOU!

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  18. Thanks--- I've had this problem on my ML-4500 for about a year, and had resorted to single page feed at a time. I saved the link to the samsung spare parts page. This is a good printer that I inherited for free.

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  19. Worked on my too, very easy. Now if it goes again, guess I need a new feed roller. I noticed that the little piece that lift the paper against the roller seemed to be missing a spring, or is it normal that it only has a spring on one side. Seems to work ok with just the one anyhow, just curious.

    Thanks,

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  20. Thank you for these great instructions. It's such a relief not to have to get a new printer. I think I'll order a spare pickup roller for the next time this happens.

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  21. Awesome fix!! My printer had been sitting for awhile b/c I was out of toner and I bought a new one to find out it would work right. You saved me from going Office Space on my printer :-) btw I had to take mine apart again for some reason it wouldn't pickup the paper still but it works now.

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  22. I followed the general instruction and it solved my problem. However, I would like to say "rotating the rubber band 180-deg" can be more specific. I rotated the rubber band "inside-out" so the fresh side now faces outwards. I am not sure whether the fix was supposed to mean this or just rotate the direction of the rubber band (so that the right side is now pointing left). I did it "inside-out" and now it is like new.

    I also feared that some readers may think that this may solve the "paper feed" problem (uneven feeding causing uneven spacing). May be it should be characterised as "Hopper pickup" problem?

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  23. I'm guessing that you're an engineer. Yes, Tony? :-)

    Thanks for your thoughts and observations. I'm sure folks will find them helpful.

    - Peter

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  24. Yes, Peter, I am an old hardware and software engineer :)
    That being said, I still do not know whether your original post meant "inside-out" or "right-side-left". I just used my logic that it needs a "fresh" surface. Am I right? I hope I did not over-do it.
    I was guilty of the "paper feed" comment too. I got to your blog by googling using "paperfeed" as one of the keywords. After I disassembled the unit and read some of the comments I realized that it should be "hopper picker" or something similar instead. But then I would have missed your good post!
    Tony

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  25. Your instructions worked great. I did have trouble lining the white pieces back up before inserting the roller pin but after a little bit of time and a lot of patience it eventually went back together. Thanks.

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  26. Terrific fix. Toughest part is getting the tie-rod back on right. But after two tries, all is well.

    Thanks so much.

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  27. Thank you, Thank you!!! Worked like a charm

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  28. most excellent advice! works on Samsung ML1210 too

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  29. Just used your method on a 4500 worked a treat!! Cheers!!

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  30. Your fix lives on! Thanks a lot.

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  31. I am so delighted that this posting has been so helpful. I would also like to add that my Samsung ML-1430 is still going strong more than three years after posting this fix.

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  32. Dude you just saved me the cost of a new printer. Thanks!

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  33. Wow, the post that will never die! Thanks so much for this information. Got my ML-1430 up and running again, for $0. Can't beat that! Now I can spend my $150 bucks on something else!

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  34. Thanks so much! That did the trick.

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  35. Let me join the chorus of thanks - Not only did I free myself of the annoyance, but the boss had the same problem with hers, so I went from Zero to Hero in 18 minutes flat!

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  36. Another satisfied customer!!! Fixed it in 15 minutes and works like new. Thank You.

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  37. I did it and it works perfect now. Saved us some money. Thanks

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  38. Quick question--I own a Samsung ML-1410 and my pick-up roller isn't exactly cylindrical in shape. Is that because it is old and warped or is it a different model from the other printers? After taking my printer apart, I'm still having a sheet-feed issue.

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  39. Thanks for this! Never to let an old thread die... Also works on ML-1210. To previous poster, yes, it's supposed to be non-cylindrical. Slide it off and rotate it 180deg and re-slide back on. Install is reverse of removal.

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  40. Works like a champ. This web page must not die...

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  41. My four year old Samsung ML-1430 is back in business after many months of struggling with the paper feed (to the point of forcing sheets in one by one). Fixed my printer per the instructions and it's back to full function. This post/thread rules!!

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  42. I never imagined that this process would be so simple. My Samsung printer has been sitting in a room for months now because of this problem. I was convinced that I need a new one and considering the economical situation of both the country and myself, I could not afford to replace it now. I hope this works as well for me as it has for everyone else before me. Great post, It is really helping a lot of people.

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  43. Just another satisfied owner of the Samsung ML-1430. I was really skeptical that something this simple would fix it, but it worked like magic!

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  44. Thank you for your help,
    printer working fine now
    and the world is a slightly better place now.

    Cathal

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  45. Throw more gratitude on the pile.

    Like others before me, my ml-1430 was barfing in the paper feed department - I was one step away from buying a new printer. On a whim, I decided to Google "ml-1430 printer won't load paper". That brought me here, where all my problems were solved by the 20 minute roller fix.

    A great big THANK YOU for making this information available!

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  46. A HUGE THANK YOU!!! just before the hholidays and really did not want to purchase a new printer now. Your fix just save me. Thanks again.

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  47. Chalk up one more happy camper!

    Thanks for the post, you saved my bacon tonight!

    Quick couple of hints, though...

    (1) Not really necessary to leave the wires in - if you can carefully unplug the 2 plugs and fish them out you'll have less risk of scraping the insulation off or putting too much stress on them. If you have a helper who can hold it, so much the better...

    (2) Not really necessary to remove the roller - if you can get a strip of emery cloth, a nail file, pretty much anything to rough up the shiny spots you should be in business.

    (3) You could just flip the roller end-for-end, or you could carefully pull out the "rubber band" and turn it inside-out.

    (4) For me, I took mine off and rubbed it on my (tight-weave, rug-burn-inducing) carpet until the shininess was gone.

    I knew what was wrong, but would never have tackled it if I hadn't found your post making it sound so easy - and it was!!

    Thanks again!!

    DD

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  48. This works on the ML-4500 as well btw, I just fixed mine in probably 10 mins or less.

    I flipped the rubber inside out and my 10 yr old printer runs like a champ :) Its better than my new color printer since its so simple, no fancy chips to count pages etc.

    Thank you so much for your hints in getting the printer apart.

    all the best.

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  49. Excellent! This worked like a charm on my 8-year old ML-1210. Here's to 8 more years....

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  50. That's awesome, just worked for my ML 4500. Also wanted to post a solution for people who want to use their ML-4500 with their laptops.
    Took me a few months of ordering and returning different cards to find the solution.

    After months of horror, buying and returning adapters, I think I've found the solution for laptop users wanting to use their ML-4500. Samsung ML-4500 printer requires that the port be a LPT1 port. This old, but reliable printer, will not work with any USB adapter even if it's an express card USB adapter. Purchase the StarTech EC1PECPS Paralle Port ExpressCard - Retail http://www.newegg.com/Product/Product.aspx?Item=N82E16839158026 This express card converts to show an LPT1 port and not a USB port... which is what the Samsung ML-4500 requires in order to work. I'll update this page once I recieve it and confirm that it works without problems.

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  51. Brilliant! Thank you very much.

    This is probably the sigle most common problem with Samsung printers, and it takes about two minutes to fix. The other eighteen minutes are taken up in disassembling and reassembling the beast to get at the roller, hidden away in its guts :-(

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  52. Worked exactly as described for my ML1210. Nice to see inside the Samsung printer that's been on my desk for six years, great build quality, screwed together where lesser brands might have used pesky little clips. Fantastic fix

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  53. Another big thumbs-up! A nine-year-old ML-1210 resurrected. Can't thank you enough.

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  54. Thanks for posting this up. You saved my ml-1430 from the garbage heap!

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  55. Glad this fix ranks so well in Google. I too was ready to scrap my old faithful ML-1430 printer. Had been a work horse for quite a few years till it stopped feeding pages. I'm technically challenged, but was able to take apart the printer, flip the rubber band inside out, and put everything back together. Works like a charm! Thank you!

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  56. Just what I needed, thanks!!!

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  57. Thanks for sharing your ideas... A screwdriver, needle-nose pliers, your insights and 50 minutes... and the printer is ready to do it's work for another 3 years... I should set a reminder to order the part in 24 months... Bill

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  58. Great info, worked like a champ. Also Samsung sells the PU roller for under $5.00.

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  59. Where would you get the Samsung part, Bruce?

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  60. Where can you get the Samsung part, Bruce?

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  61. http://www.samsungparts.com/Products/Parts_and_Accessories/PID-JC72-00109A.aspx?model=

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  62. Did the fix and my ML-1430 works again. Thanks.

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  63. You saved me buying a new printer. Thanks for posting your detailed instructions.

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  64. I was just about to throw about my wonderful ML-1210. It has outlasted two inkjets now! Thank you so much for your post - this has bought me another couple years at least, and then I'll try buying a new band. Can't believe this baby has lasted me since 2002!!

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  65. I, too, just used this post to fix my beloved ML-1210, which I think cost me around $150 in 2002 or so. I've since bought two cartridges for it at $75 each and while it doesn't do duplex printing or permit wireless connections, it's reliable and cheap and I was so upset when the paper stopped feeding and I thought I might have to junk it. We're planning to upgrade to Mac soon and will likely buy a combo printer-scanner with wireless capabilities, but at least now we don't have to rush into that purchase (and the new printer, besides). Thanks!!

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  66. I was on my way to buy another printer...you save big $...THANK YOU!!!

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  67. Thanks for making this post available. Your step by step instructions worked like a charm.

    In fact, your detailed instructions, including what to look for, were even better than diagrams that are so often undecipherable.

    Great job, and thanks again.

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  68. Somebody has posted the Service Manual on Scribd at http://www.scribd.com/doc/19630311/SAMSUNG-Laser-Printer-ML2010-Series

    I stumbled on this and started down the path of changing the pick up roller but discovered a 1" wood screw jambing the paper tray down. Obvious solutions are nice.

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    1. This guy... Thanks for info!!! Freaking Awesome!!

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  69. This is amazing. My wife and I really don't want to buy another printer as our ML1430 prints great and economically, but the paper just won't feed anymore. I had no idea how to fix until this. Thank you!!!

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  70. Genius!!!
    Just saved my printer from going to the trash!
    Thanks

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  71. Having the same problem with the SCX-4725FN--for the second time. Took it into the shop the first time. Will this fix you describe work for it--rotate the rubber band? Does it have a rubber band.

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  72. Don, I can't lay claim to being a printer expert, I just like taking things apart and fixing them! At this point, you've already brought it into the shop and you have the problem all over again; how much do you have to loose?

    I would unplug the unit, keep track of all the parts, don't force anything and (this is my favorite) take pictures as you disassemble the unit (so you can put it back together again) and see what it looks like inside. Maybe you'll get a great blog posting out of it.

    Best of luck, Peter

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  73. Excellent!!! Your fix worked like a charm!

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  74. Thanks so much! I followed your steps and the printer is working now.

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  75. Thanks! You saved me from buying a new printer!

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  76. Thanks so much! I followed your steps for ML-1210 printer and it works like new. You saved me from buying a new printer!

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  77. Thank you so much. I tried pawing around inside the printer before, but never thought to reverse the roller.

    I didn't see these directions early enough not to have bought a new printer, but I now have one I can give to a friend.

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  78. I followed the procedure. But my ML-1430 refuses work now.
    Do you have any ideas to fix it? Thanks. shutian33@yahoo.ca

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  79. @shutian can you provide more detail? It is simply not grabbing the paper? Something else?

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  80. You, sir, are a genius! My family and I had already resigned ourselves to the expensive prospect of purchasing a new printer, but thanks to your instructions I actually fixed my 1430 (which has been going strong since late '02)! And that's no small achievement, since I once managed to shock myself and my cat while trying to flip an outlet that our builder put in upside down. :-) Great instructions, easy to follow. Thank you so much!

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  81. I was having the same problems, and was also condsidering getting another printer. I'm so thankful for the internet, google, and this post. It took me longer than 20, simply because I kept dropping the screws. Clearly this printer was not made with servicing in mind.
    Thanks a million!

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  82. The part JC72-00109A is just the plastic cam part of the roller that holds the rubber band. It does not come with the rubber band so if you, like me, ordered it, you just wasted your money. What you need is a new rubber band when the turned over band finally dies from hardening and cracking. I do not have the OEM part number but I measured it ( OD 7/8in, ID 21/32in, thickness 7/64in, length 15/16in) and got a close equivalent rubber tube from http://www.mcmaster.com (5234K87), cut it up, sanded off the smoothness so it will grip paper and it works. Don't know how long it will last but I now have enough rubber tubing to replace it whenever I need.

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    1. Thanks for the outstanding information!

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  83. Another satisfied customer, thanks. If I might add something of an observation... There are two plastic disks either side of the roller cam that provide a stand off after the rubber grips the paper to start it on its way. It would appear that the rubber wears down in use, until the disks contact the paper first, pressed by a spring loaded pad underneath, that bridges across the two disks, thereby avoiding contact with the rubber cam which can no then longer can initiate feed. I first tried turning the 'elastic band' 180 degrees, with no success... So I tried turning it inside out, and now the inverted band sat askew, with ends curled up a bit. This placed them past the thickness of the two disks, just out at the edges, and now it works... I might also try, a little down the road when we arrive at the same spot, to insert a piece (or two) of electrical tape on the cam under the rubber band, to slightly increase its diameter as required. Thanks for the great verbal imagery that encouraged me and so many others to take the step from just thinking about maybe we should try a fix, or maybe just buy another printer, to hey, now it's fixed! It's a great printer that deserves to be kept out of the landfill. Thanks so much!

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  84. Brilliant post. Many thanks from yet another skinflint who doesn't want to junk a printer.

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  85. Thanks for an awesome post. Saved me $150 from buying a new printer and junking a perfectly good one. While the post may be 6 years old, my 1430 will be 10 years old in Jan. Please keep it going.

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  86. Your advice worked wonders for me about a year ago. This week I had the same problem, but the rotation didn't work this time, and I can't find the replacement roller anywhere. So, I tried wrapping a rubber band around the rubber roller (about 4 times spread evenly across the roller, and IT WORKS!! It allows the worn-out rubber roller to grip the paper and pull it through - like new traction. Hope this may help others who don't view printers as disposable items :)

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  87. expletives not explicatives. lulz

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  88. Peter,
    7 years later and your fix is still doing the trick. Just resurrected an old 1430 and it's working perfectly. Now my son will get a laser printer.
    Thanks,
    Dave

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    1. That's fabulous, Dave! I'm so glad it was helpful!

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  89. Hello Peter - Your fixit worked just fine on my family's 1430. Do you have a repair protocol for a daughter who really wanted a new color printer when the 1430 quit and is now disappointed?
    Gary.

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    1. Hi Gary! I have a few daughters myself; Helping them get over unfulfilled expectations is always a challenge! I am so glad the post was helpful. Thanks for writing

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  90. Hi,
    The fix appears to have worked! thanks for the post!
    Dan

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  91. I guess these printers will live forever. Everything worked but a devil of a time putting the drive shaft back in. Suggest you put the washers on the rubber assembly back the same way they were facing when first taking it apart. A few millimeters made a difference .

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  92. Thank you. I bought my unit back in 2005 and now it works again!

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  93. Unfortunately, it looks like the assembly isn't available anymore:
    http://www.samsungparts.com/Products/Parts_and_Accessories/PID-JC72-00109A.aspx

    BUT, the roller is, so maybe that would help some people:
    http://www.samsungparts.com/part_detail.asp?catalog%5Fname=Parts+and+Accessories&product%5Fid=JC73-00018A&search%5Fmodel=ML1430

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  94. I couldn't figure out this step:
    7. Remove one screw from the roller pickup assembly and disassemble the roller.

    Where is the one screw? If you are standing behind the printer, looking down, there's a screw that goes into a silver rail sort of thing. Is that it?

    Regardless, I wiped down all the rollers I *could* see and now it will at least feed one sheet at a time with me pushing the paper in, which is better than not feeding at all, so thanks very much for this post!

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    1. Wow, I wish I remembered! It was some seven and a half years ago that I wrote this post. As I recall, there was only one obvious screw in the roller pickup assembly.

      I'm glad that you were able to make some improvement!

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  95. this worked for me thanks sooooo much

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  96. It worked!! Thank you so much!

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  97. FANTASTIC..Thanks...thanks to you ..my printer si going again

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  98. Seems to have helped with my SCX-4725FN, although there, it's a little different: the rubber part itself pops off.. Turned it inside out, and seems to be working again..

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